FAQ
Frequently Asked Questions
Everything you want to know about Nizamy, in one place. Search or pick a topic.
How to use this page
Type a word or pick a topic. Search ignores Arabic diacritics and alef variants. Try: plans, add employee, attendance, reports, AI or sign-in recovery.
Topics covered
Answers are gathered from the Nizamy source documents on the platform, setup, attendance, self-service, reports and AI, plans, privacy and face data, and support.
- Plans: Active plans and prices are on the homepage; answers here point there instead of repeating them.
- Privacy and face data: Unconfirmed technical details are marked as pending rather than answered.
- Support: No response time is promised.
Did not find your question?
Open the Help page for guidance, or email the official address shown there. Describe what you were trying to do and avoid sending passwords.
What is Nizamy?
Nizamy is an HR platform that helps businesses manage employees, attendance, requests, reports and rewards in one place, according to the capabilities available in each plan.
Who is Nizamy designed for?
Small and medium businesses in Saudi Arabia, and teams that want to organise employee operations and reduce manual follow-up.
Can I try Nizamy for free?
Yes. A Free plan exists for trying the basics. See the active plans on the homepage for what each plan currently includes.
Do I need technical experience to start?
No. Setup is designed to be clear and simple, and the Help page gives guidance when you need it.
Is Nizamy suitable for small businesses?
Yes. You can start with the basics and expand to larger capabilities as your team or operations grow.
Is Nizamy suitable for medium businesses?
Yes, depending on the needs of the business and the capabilities required. Check the active plans or contact the team to discuss your needs.
Does Nizamy bring several processes together?
Nizamy helps combine attendance, requests, reports and rewards in one experience, depending on the plan and available features.
Does Nizamy replace the HR team?
No. Nizamy helps HR teams reduce operational work and see clearer data, while management decisions stay with the responsible team.
How do I start using Nizamy?
Create an account or sign in, add your business and team details, then choose the processes you want to start with.
What is the first step after creating an account?
Review the business details, add employees, then confirm the basic settings before daily use begins.
Can I add employees later?
You can add employees according to the permissions and settings available in your account.
Is there help during setup?
Yes. Use the Help page for guidance, or contact the team through the official email.
What if I forget my sign-in details?
Use the available sign-in recovery path, or contact the team if you cannot reach your account.
Does Nizamy support attendance management?
Yes. Attendance management is part of Nizamy's current capabilities, with the feature level depending on the plan.
Can an employee's own presence be verified?
Face verification with liveness detection is a capability of a higher plan; check the active plans for availability. It helps raise attendance reliability and reduce attempts to cheat.
Does face verification eliminate every attempt to cheat?
No professional wording can guarantee complete elimination. Face verification and liveness detection help reduce attempts and raise attendance reliability.
Can I review attendance records?
Yes, according to permissions and plan, attendance records can be reviewed and used in reports.
What if an attendance record is wrong?
Check the record details first, then follow the request path or contact your administrator, according to your business's policy.
What does self-service mean?
A space where employees send requests, follow their status and complete some procedures without relying on messages and manual follow-up.
Do requests reach a manager for approval?
Yes, depending on the request type, permission settings and the approval path set up in the business.
Can manual HR work be reduced?
Yes. Gathering requests, approvals and data in one clear path helps reduce manual follow-up and repeated errors.
Which plans are available now?
The active plans and prices are always shown on the homepage pricing section. The pricing document page on this site is a reference only and is not a live offer.
Do features differ between plans?
Yes. Plans differ in reports, AI, verification, rewards, records and support, according to the plan.
Can I move to a higher plan later?
You can start with what fits your current need, then contact the team when you need broader capabilities.
What kind of reports does Nizamy provide?
Reports vary by plan and cover areas such as attendance, employees, payroll and compliance as available in the plan.
Does Nizamy use artificial intelligence?
AI capabilities are available in the suitable plan to help HR understand data, requests and reports faster. The decision stays with you.
Where can I read the approved privacy policy?
The active, approved policy is published at the links on the Privacy page. The privacy and biometric pages on this site are documents for review and are not approved policies.
How is face data stored and protected?
Technical details on storage, retention and protection have not been confirmed for publication. Refer to the active privacy policy or contact the team.
How do I contact the team?
Email the official address shown on the Help page. Please do not include passwords or sensitive personal data in your message.
What should I include when asking for help?
Describe what you were doing, what you expected, what happened, and the device or app version if known.
Why does Nizamy use face verification?
In the higher plan, face enrollment and liveness detection are meant to help tie attendance to the same employee, reduce attempts to record for another employee and raise reliability. The pages on face data here are documents for review.
Does the system keep a photo of my face?
Detail pending: whether an image, a biometric template or only a verification result is kept has not been confirmed for publication. See the active approved policy or contact the team.
Is face data used for other purposes?
The document describes verification data is meant for the stated purpose and not for others except under a legal basis or suitable consent. This is a document statement; detail pending, so see the active policy or the team.
Can the feature be switched off?
It depends on the business settings, the plan and the approved policy. Detail pending; ask your employer or the team.
Can the support team see my face data?
Detail pending: whether support can reach an image, template or result, when, and under which controls, is not confirmed. See the active policy or contact the team.
How do I ask for information about my data?
Use the official privacy channel in the active policy, or ask your business administrator, depending on each party's role in managing the data. A confirmed privacy contact is pending.
What do I do if I suspect unauthorised access?
Report it through the official channel as soon as possible: what happened, when, which account or business, and any screenshot or error. Do not send more sensitive data than needed.
Who is responsible for employee data in a business account?
The business may decide the purposes and means of processing, while Nizamy provides the technical service. The business should give employees suitable notices and apply suitable permissions and retention.
Is security a guarantee?
No technical means is completely free of risk. Actual controls should be stated, and users and businesses should protect accounts and permissions.
How long is data kept?
The document describes for the time needed for the stated purpose or as required by law or agreement, then deleted or made unidentifiable. Actual periods are pending; see the active policy.
What rights do I have over my data?
Depending on role and applicable rules: access, correction, deletion or restriction, objection or withdrawal of consent, and portability. The request process is pending.
Does AI make decisions in my place?
No. AI helps understand data and reach an answer or recommendation faster; the final decision stays with management or HR.
Can I use the reports to make a decision?
Yes. Reports and insights are designed to help management see priorities and decide on clearer data.
How do I know which plan fits me?
Start from what you want to improve now. See the active plans on the homepage, or contact the team to discuss team size and the capabilities you need.
Does the price cover all employees?
Where a plan is priced per employee, cost depends on the employees included in the subscription. Check the active plan before subscribing.
What is the pricing page on this site?
It is a document reference from a source document with Free, Standard and Pro. It is not a current offer. The active plans are on the homepage.
Can I ask for help setting up the system?
Contact the team to learn which help options are available in your plan.
How long does a reply take?
No response time is promised. Your request is handled according to your support channel and plan.
What do I send for a technical problem?
A description, the steps before it, a screenshot if any, and the relevant account details such as the business name or linked email.
Does Nizamy support the Saudi work environment?
Nizamy is designed to fit the needs of businesses in Saudi Arabia.
Can I manage attendance and requests from one place?
Nizamy gathers core operations in one experience to reduce scatter and manual follow-up, depending on the plan.
Contact Nizamy